Terms and Conditions


Pre-Orders

  1. All pre-orders are only for delivery from August to November 2020. 
    1. depending on the varieties ordered together, the date of delivery will be communicated to the customer after the order is confirmed.
  2. Prices do not include delivery cost.
  3. All pre-orders will shipped from Cape Town and collections will only be available in Cape Town.
  4. Plants available for pre-order will not all be available for sale during the growing season
  5. Pre-orders are all provided at a discounted price of less 20%.
  6. Pre-orders must be paid in full, excluding the shipping costs, to confirm the order.
    1. we made a large loss from pre-orders that was not taken by customers last season
  7. In the event of an act of nature or any other event, that result in us not being able to fulfill your order, a full refund will be provided. 

By placing a pre-order you accept these Terms and Conditions.


Shipping Live Plants

1. The Chilli Stall undertakes to packages the live plants, to ensure that;

a. they are protected from drying out within a 36-hour period from time of collection by the courier service,

b. they are packaged to ensure the soil does not spill from the pot/s,

c. they are packaged to ensure that minimum damage to the plant/s leaves and stem/s are incurred during the shipping process, damage that might occur will be within easy recovery levels for the plant/s.

2. The Customer undertakes to;

a. open and unbox immediately once the parcel had been delivered by the courier service,

b. ensure the plant/s are still damp, directly after unboxing, if not water them immediately,

c. place the plant/s immediately in a bright area receiving morning sun, after unboxing and checking the moisture level of the soil,

d. allow the plant/s to acclimatize before transplanting,

e. ensure that the shipping address provided to The Chilli Stall is an address where someone can receive the parcel and perform the tasks a to c mentioned above immediately after receipt of the parcel.

*Please note that shipping of live plants can only be done on Mondays, Tuesdays and Wednesdays to ensure that the plants don't stay in a warehouse during the weekend. Orders placed on a Wednesday to a Friday will be shipped on Mondays, orders placed during the weekend on Tuesdays and orders placed on a Monday or Tuesday will be shipped on Wednesdays.*

By placing an order for shipment of Live Plants you accept these Terms and Conditions.